At Flex Industries Inc., our shipping policy ensures the timely and efficient delivery of your orders. Our team processes and ships all orders within 48 hours of purchase. Once we ship your order, we’ll send you a tracking number via email so you can monitor your shipment’s status.

Lost Shipments
In the rare case that a shipment gets lost in transit, please follow these steps:

1. File a Dispute with the Carrier: You must contact the shipping carrier and file a dispute for the lost shipment.

2. Share the Dispute Details with Us: After filing the dispute, send the case number and supporting documentation to our customer support team at support@flexindustries.com.

3. Review and Resolution: Our support specialists will review the dispute details and decide whether to issue a replacement shipment.

In most cases, we require customers to purchase our lifetime warranty before we process a replacement for the lost shipment. Customers are also responsible for any shipping costs related to the replacement.

Important:
We do not ship drop-in triggers for civilian use to the following states: CA, CT, DC, DE, FL, HI, IA, IL, MA, MD, MN, NJ, NY, RI, and WA.